Shipping policy

Last updated: 16 October 2026

This policy explains how and when we deliver your order. Chapter Fashion is the trading name of Sophie Bennett, 27 Old St, London EC1V 9HL, United Kingdom.

Where we deliver

We deliver to addresses in the United Kingdom only.

We are currently unable to deliver to the following areas:

  • Northern Ireland (BT postcodes)
  • The Scottish Highlands and islands (IV, KW, HS and ZE postcodes, and parts of PA, PH and KA)
  • The Isle of Wight (PO30–PO41)
  • The Isles of Scilly (TR21–TR25)
  • The Isle of Man (IM)
  • The Channel Islands (JE and GY)

If you are unsure whether we can deliver to your postcode, please contact us before ordering.

Delivery cost

Standard delivery is free on all orders to eligible UK addresses. We do not currently offer express or named-day delivery.

How long delivery takes

Delivery time is made up of two parts:

  • Processing time: we usually prepare and dispatch your order within 2–3 business days.
  • Transit time: once dispatched, your order typically arrives within 4–7 business days.

This means most orders arrive within 6–10 business days of being placed. These are estimates rather than guaranteed delivery dates. Unless we agree otherwise with you, we will deliver your order within 30 days of the date you place it.

Business days and order cut-off

Business days are Monday to Friday, excluding UK bank holidays. Orders placed before 3pm UK time on a business day are counted from that day. Orders placed after 3pm, or at a weekend or on a bank holiday, are counted from the next business day. "UK time" means Greenwich Mean Time (GMT) in winter and British Summer Time (BST) in summer.

Tracking your order

When your order is dispatched we will email you a shipping confirmation. Where tracking is available, the email includes a link to follow your parcel. You can also view your order status using the link in your order confirmation email, or by signing in to your account. See Track your order.

Delays

Occasionally deliveries may take longer than expected, for example during peak periods or severe weather. If we become aware that your order will be delayed beyond the estimate above, we will let you know. If your order has not arrived within the estimated time, please contact us.

Missing or damaged parcels

If your parcel arrives damaged, or tracking shows it as delivered but you have not received it, please contact us as soon as possible so we can investigate. Your order remains our responsibility until it is delivered to you.

Cancelling before dispatch

Please see our Order cancellation policy. This does not affect your legal right to cancel after delivery, which is explained in our Returns and refunds policy.

Contact us

Email: support@chapterfashion.shop
Telephone: +44 7460 612252
Customer care hours: Monday to Friday, 9am–5pm UK time